Q. What does VeriDoc do?

A. VeriDoc is an online medical licensure verification service. VeriDoc acts as an agent of the state licensing board to process its written license verification statements (also known as letters of good standing) to be sent to another state licensing board. VeriDoc is primarily for use by physicians, or their agents, to send verification of a state medical licensure to another state medical or osteopathic board. However, some physician assistants, genetic counselors, physical therapists, occupational therapists, chiropractors, certified nursing assistants, and respiratory care professionals may also use VeriDoc.  VeriDoc is utilized in conjunction with application for state licensure.

Q. This is my first time on VeriDoc, how do I get started?

A. If this is your first time on VeriDoc, you may want to click on the blue link in the middle of the home page entitled ‘Read the overview’. This will provide you with additional information on the VeriDoc process. If you are already familiar with our process, you may simply click on the blue link entitled ‘Create and send verification’. This will take you through the very user friendly five step process.

Q. Can VeriDoc send a licensure verification statement to any healthcare licensing boards in the United States?

A. You may send verification of your license to any healthcare licensing board listed in the drop down menu in Step 3.  Please contact us at support@veridoc.org if a licensing board you need is not appearing as a  selection in the drop down menu.

Q. I am a Physician Assistant, can I use VeriDoc?

A. Yes, for some of our participating boards. Not all of VeriDoc’s participating boards utilize VeriDoc to process their Physician Assistant licenses. Please go to www.veridoc.org and click on the blue link in the middle of the page entitled 'Create and send verification’ in order to do a search for your  license. If the license appears, you may continue through the request process and verify it through VeriDoc.

Q. I am a Respiratory Care Professional, can I use VeriDoc?

A. Yes, for some of our participating boards. Not all of our participating boards use VeriDoc for their Respiratory Care Professional licenses. Please go to www.veridoc.org and click on the blue link in the middle of the page entitled 'Create and send verification’ in order to do a search for your license. If the license appears, you may continue through the request process and verify it through VeriDoc.

Q. I am a Genetic Counselor, can I use VeriDoc?

A. Yes, for some of our participating boards. Not all of our participating boards use VeriDoc for their Genetic Counselor licenses. Please go to www.veridoc.org and click on the blue link in the middle of the page entitled 'Create and send verification’ in order to do a search for your license. If the license appears, you may continue through the request process and verify it through VeriDoc.

Q. I am a Physical Therapist or an Occupational Therapist, can I use VeriDoc?

A. Yes, for some of our participating boards. Not all of our participating boards use VeriDoc for their Physical and Occupational Therapist licenses. Please go to www.veridoc.org and click on the blue link in the middle of the page entitled 'Create and send verification’ in order to do a search for your license. If the license appears, you may continue through the request process and verify it through VeriDoc.

Q. I am a Chiropractor, can I use VeriDoc?

A. Yes, for some of our participating boards. Not all of our participating boards use VeriDoc for their Chiropractic licenses. Please go to www.veridoc.org and click on the blue link in the middle of the page entitled 'Create and send verification’ in order to do a search for your license. If the license appears, you may continue through the request process and verify it through VeriDoc.

Q. I am a CNA, can I use VeriDoc?

A. Yes, for some of our participating boards. Not all of our participating boards use VeriDoc for their CNA licenses. Please go to www.veridoc.org and click on the blue link in the middle of the page entitled 'Create and send verification’ in order to do a search for your license. If the license appears, you may continue through the request process and verify it through VeriDoc.

Q. I hold several state medical licenses in the United States, but not all of them appear in Step 2. Can I verify the status of all of my licenses through VeriDoc?

A. Maybe not. You may only use VeriDoc to verify the status of a license that was issued by one of our participating licensure boards. For example, if you have a license in the state of Georgia (or in any one of our participating state licensure boards), you may use VeriDoc to send verification of your Georgia license to ANY state licensing board located in the United States. If your license was issued by a state licensing board that does not contract with VeriDoc, then you will need to contact that licensing board directly with your request.

Q. What is a ‘participating board’?

A. A participating board is a state healthcare licensing board that contracts with VeriDoc to process its license verification statements (also known as letters of good standing). VeriDoc is continually working to grow its number of participating boards. To see a full list of our participating boards, please click here.

Q. I am a credentialing agent for a hospital, clinic or employer, can I use VeriDoc to get verification of licensure for my records?

A. No. VeriDoc can only process written license verification statements to be sent to state healthcare licensing boards located within the United States in conjunction with an application for state licensure. VeriDoc cannot be used for credentialing purposes. You will need to contact the licensing board directly with your request.

Q. Do I need a user name and password to use VeriDoc?

A. No, simply go to our home page at www.veridoc.org and click on the blue link in the middle of the page entitled ‘Create and send verification’. This will take you through our very user friendly five step process.

Q. Can VeriDoc verify a license verbally?

A. No. VeriDoc transmits the information in written form only to the state healthcare licensing board directly.  The verification is sent electronically to an email address specifically designated by the receiving board selected in Step 3.

Q. Which state boards accept verifications processed through VeriDoc?

A. Since VeriDoc is a contracted agent of the verifying board, all state healthcare licensing boards should accept verifications processed through VeriDoc and sent to them electronically. Please contact us at support@veridoc.org if any issues with acceptance arise.

Q. I need to send my verification to Canada or overseas, can I do this through VeriDoc?

A. No. VeriDoc cannot send verifications internationally. VeriDoc is only able to process verifications that are to be sent to licensing boards located within the United States. To send verification internationally, you will need to contact the licensing board that issued your license directly.

Q. How long does it take for a verification to reach the receiving board?

A. Literally, minutes. VeriDoc processes its verifications electronically immediately after the transaction is completed. Once you receive a confirmation number, the verification is sent to an email box at the receiving board’s office that has been specifically designated to receive verifications from VeriDoc.  Please be aware that although the verification is received immediately, it will take the receiving board time to internally process the verification into an application file.  This time varies greatly - from a few hours to several weeks.

Q. I have a form from the state board to which I am applying for licensure. Can I still use VeriDoc?

A. Yes. VeriDoc sends the verifications to the receiving boards electronically; therefore, VeriDoc cannot complete any forms. You may still use VeriDoc to send verification of your license because all of the licensing boards will accept verifications processed through VeriDoc and sent to them electronically in lieu of their form being completed. Of course, you may also confirm this with the state licensing board you are applying to for licensure.

Q. I used VeriDoc to send verification of my licensure, but the receiving board says they did not receive it or have misplaced it. What do I do?

A. Contact us at support@veridoc.org and provide us with the name of the licensee, the name of the receiving board, and which state license verification was not received. It is also helpful if you can provide the date of the transaction and/or the confirmation number. Once we locate the transaction in our system, we will re-send the verification electronically to the receiving board at no additional cost to you.

Q. I have a license from one of your participating boards, but it is not appearing for me in Step 2. What do I do?

A. Contact us at support@veridoc.org and let us know what state license is missing. We can complete a more thorough search of our database to see if we can locate the license and determine the reason it is not appearing for you. In most instances, we can work with our participating board to resolve the issue so that you may complete your transaction through VeriDoc in a timely manner.

Q. I want to send verification to a state medical board located within the United States, but it is not available (grayed out) in the drop down menu in Step 3. What do I do?

A. The VeriDoc system does not allow you to send verification of a license to the board that issued that license. For instance, you cannot send verification of the status of your North Dakota license to the North Dakota Board of Medicine. In order to proceed, you will simply need to de-select the North Dakota license (or licenses) that appear in Step 2. The North Dakota Board of Medicine will then be available in the drop down menu for selection. 

Q. What does VeriDoc cost and how I do I pay for the service?

A. Each participating licensing board sets its own fee for transmitting license verifications (also known as letters of good standing) through VeriDoc. Since some boards charge more than others, the total fee will depend on: 1) the number of licenses you need to have verified; and 2) which boards issued those licenses. To see a complete list of our participating boards and their respective fees click here. You will pay for the verifications via credit card in Step 5 of the process. VeriDoc accepts Visa, Mastercard, American Express and Discover.

Q. I have a temporary and a permanent license issued from the same state. I need both verified, will I be charged a fee for each license verified?

A. No. The fee is per state licensing board, if all licenses issued by that state licensing board are selected and processed in one transaction. Therefore, if you have multiple licenses issued from the same state licensing board, the fee is only charged once. However, if you have two licenses issued from two different state licensing boards, you will be charged the fee for each issuing state board. For example, the fee for a verification of two licenses (a temporary and permanent license) issued from the North Dakota Board of Medicine would be $37.00. The fee for verification of two licenses (a temporary license issued by the North Dakota Board of Medicine and a permanent license issued by the Florida Board of Medicine) would be $62.00 ($37.00 for the North Dakota license verification and $25.00 for the Florida license verification). To see a complete list of our participating boards and their respective fees click here.

Q. Will I receive an e-mail confirmation once my transaction has been completed?

A. Yes, VeriDoc provides email confirmation of the transaction, as well as a confirmation web page after the transaction is completed.  Both may serve as your receipt and provide the confirmation number for the transaction. The Receipt of Transaction is sent to the email address entered by you in the Contact Information section in Step 5   Please make sure you keep a copy of the confirmation page or the emailed confirmation for your records.

Q. Is it possible for hospitals, insurance companies, physician placement firms, or members of the public to verify the status of my license through VeriDoc?

A. No. VeriDoc is designed for the sole purpose of expediting licensure verifications sent to healthcare licensing boards only.

Q. Is VeriDoc considered ‘primary source’?

A. Yes. The passing of information through an agent who has a contractual relationship with the approved source (the healthcare licensing board) meets NCQA standards. VeriDoc is an agent of each of our participating boards by a contractual relationship.